Know your rights
The Australian Charter of Healthcare Rights describes how you should be treated during your care. Everyone has these rights.
Know your responsibilities
To help us provide you with the best possible care, please:
- be on time for appointments - tell us if you need to cancel or reschedule and let us know if your contact details change
- treat the people you meet at our facilities with care and respect
- tell us about your illnesses, hospital visits, symptoms, medications, allergies and other health-related matters
- tell us about any religious or cultural beliefs and needs you have
- follow the guidance and instructions for your medications and treatment plan.
Plan your treatment and care
Advance care planning
Advance care planning is making clear what your values, beliefs and preferences are about your future treatment or care.
This helps if you become seriously ill and cannot make or communicate your decisions. Your substitute decision-makers, family, carers and healthcare providers can use it to make decisions that respect your wishes.
It's important to do this before facing an urgent health issue. You can do this at any time, including when you're healthy.
Find out more about advance care planning on the Queensland Government website. They also have information about different advance care planning documents you can use to help make your wishes clear.
Acute resuscitation plan
An acute resuscitation plan is a medical order about the treatments that you want if you become very unwell and cannot speak for yourself.
Find out more about acute resuscitation plans on the Clinical Excellence Queensland website.
Register as an organ and tissue donor
You can register to donate your organs or tissue when you die, or as a living donor.
Make sure you tell your family and friends if you want to be a donor. You can include your wishes in advance care planning.
Find out more on the DonateLife website.
Raise concerns about a patient's health (Ryan's Rule)
If a patient's health condition is getting worse or not improving as well as expected, their families and carers can raise concerns. Ryan's Rule is an escalation process for them to do this.
Find out about the steps involved on the Clinical Excellence website.
Get information
We can give you most information from your medical records, unless there's a good reason not to. You may also be able to update or correct the information we provide if it is incorrect.
Learn more about your right to information.