You have the right to access information under the Right to Information (RTI) Act 2009. You also have the right to update information under the Information Privacy (IP) Act 2009.

We can give you most information, unless it's not in the best interests of the public to do so.

The information can be about your health records or our processes.

How request information

Step 1. Check if the information is or will be online

We publish some information online. You can check if it is already online through:

You can also check what information is due for publication online through the Queensland Health data information or the Queensland Government Open Data Portal.

Step 2. Contact the facility

If you'd like information from a specific facility you can contact the facility.

The staff may be able to show you where to find information you need, or give you a copy of or update your information.

Step 3. Make a formal application

You can apply online the the Queensland Government website or download a form. You can find the downloadable form at the bottom of the online application page. There may be fees and charges – this depends on your request.

If you choose to download and complete a form, send it to the contact details below.

What happens next

We will write to let you know if we can give you the information or update it for you.

If you’re unhappy with the decision, you can apply to have it reviewed. You need to do this within 20 business days from the date on the letter telling you about our decision. You can also ask the Information Commissioner to review our decision.

Contact us

Correspondence and Information Officer
South West Hospital and Health Service
PO Box 1006
Roma Queensland 4455

Phone: 07 4620 2292
Email:  SWHHS_RTI_Privacy@health.qld.gov.au

Find out more on the Queensland Health web page, Make a Right to Information request.

Last updated: February 2024